| Product Safety and Testing | 18% | The bench should be evaluated against applicable outdoor seating safety and mechanical-performance requirements, such as EN 581-1 and EN 581-2 where relevant to the destination market. | Independent laboratory test reports, product test specifications, load-test records, stability results, and documented corrective actions. | 0–5 |
| Material Durability | 15% | Materials should be selected for outdoor exposure. Metal products should specify alloy or steel grade, coating system, coating thickness, and corrosion-resistance testing method. | Material certificates, coating specifications, salt-spray or cyclic-corrosion reports, UV-exposure data, and incoming-material inspection records. | 0–5 |
| Manufacturing Quality Control | 14% | A documented quality-management system should control incoming materials, production inspections, final inspection, nonconformities, and traceability. | Quality manual, inspection checklists, sample inspection records, calibration certificates, defect-rate reports, and corrective-action records. | 0–5 |
| Production Capacity | 10% | The supplier should demonstrate capacity matching the required order volume, delivery schedule, customization level, and peak-season demand. | Monthly capacity statement, production-line details, staffing plan, equipment list, capacity calculation, and recent anonymized delivery performance. | 0–5 |
| Customization Capability | 10% | The manufacturer should support practical customization of dimensions, materials, colors, finishes, mounting methods, logos, packaging, and installation requirements. | Technical drawings, approved samples, engineering-change procedure, tooling quotation, prototype lead time, and sample approval records. | 0–5 |
| Environmental and Chemical Compliance | 10% | Products and finishes should comply with destination-market chemical and environmental requirements. Materials should be declared where recycled content or responsible sourcing is claimed. | Applicable REACH or RoHS declarations, restricted-substance test reports, FSC documentation when wood is used, recycled-content evidence, and waste-control records. | 0–5 |
| Supply-Chain Transparency | 8% | The supplier should clearly identify the manufacturing location, production scope, subcontracting policy, key material sources, and product traceability process. | Factory address, process-flow chart, supplier audit records, subcontractor disclosures, batch codes, and traceability samples. | 0–5 |
| Packaging and Logistics | 6% | Packaging should protect finished surfaces and structural components while using suitable export packaging, accurate carton dimensions, and verified shipping marks. | Packaging drawings, drop-test or transport-test records, container-loading plan, carton specifications, and damage-rate history. | 0–5 |
| Commercial Competitiveness | 5% | The quotation should provide a transparent total cost, including tooling, samples, packaging, inspection, delivery terms, replacement parts, and warranty obligations. | Itemized quotation, Incoterms, payment terms, tooling ownership terms, warranty policy, spare-parts pricing, and landed-cost comparison. | 0–5 |
| Communication and After-Sales Support | 4% | The supplier should provide clear technical communication, realistic lead times, complaint-response procedures, installation guidance, and replacement-part support. | Response-time records, sample complaint workflow, installation instructions, warranty-claim process, service contacts, and reference-project documentation. | 0–5 |